Privacy Policy

Effective Date: June 2026

Centre 4 Dental Excellence respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, receive treatment from us, communicate with us, or use any of our services.

This policy has been prepared in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) (“POPIA”).

1. Who We Are

Centre 4 Dental Excellence is operated by Timron Dental (Pty) Ltd.

Physical Address:
76 York Street
Harvil House
Suite 6 Ground Floor
Corner York & Victoria Street
George South
George
6529
South Africa

Email: info@centre4dentalexcellence.com

Telephone: +27 44 0500 999

2. Information We Collect

We may collect and process the following categories of personal information:

Personal Information

Full name
Identity or passport number
Date of birth
Gender
Contact details, including telephone number and email address
Residential or postal address
Emergency contact information

Medical Information

Medical and dental history
Current medications
Allergies and relevant health conditions
Diagnostic records, treatment notes, X-rays, photographs, and other clinical information necessary for your care

Financial Information

Medical aid details
Billing and payment information
Invoices and account records

Website Information

When you use our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Date and time of access
Cookies and similar technologies

3. How We Collect Information

We collect information directly from you when you:

Schedule appointments;
Complete patient registration forms;
Submit enquiries through our website;
Contact us by telephone, email, or other means;
Receive dental treatment from our practice.

We may also receive information from:

Medical aid schemes;
Referring healthcare professionals;
Laboratories involved in your treatment;
Individuals authorised by you.

4. Why We Use Your Information

We use your personal information to:

Provide dental examinations, treatments, and healthcare services;
Maintain accurate patient records;
Schedule and manage appointments;
Communicate with you regarding treatment and follow-up care;
Process payments and submit medical aid claims where applicable;
Comply with legal, ethical, and professional obligations;
Improve our services and website functionality;
Respond to enquiries and requests.

5. Legal Basis for Processing

We process your personal information where:

You have provided your consent;
Processing is necessary to provide healthcare services;
Processing is necessary to comply with legal obligations;
Processing is required to protect your legitimate interests or ours.

6. Sharing of Information

We treat your personal information as confidential. We may share your information only when necessary with:

Healthcare professionals involved in your treatment;
Dental laboratories;
Medical aid schemes and administrators;
Service providers assisting with practice administration;
Regulatory bodies or authorities where required by law;
Professional advisors, auditors, or insurers.

We will not sell your personal information to third parties.

7. Protection of Personal Information

We implement reasonable technical and organisational safeguards designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal information is restricted to authorised individuals who require such access to perform their duties.

8. Retention of Information

We retain patient records and personal information for as long as required by applicable laws, professional guidelines, and legitimate business purposes.

When information is no longer required, it will be securely destroyed or de-identified.

9. Cookies and Website Analytics

Our website may use cookies to enhance user experience and improve website performance.

You may choose to disable cookies through your browser settings; however, certain website functions may not operate correctly if cookies are disabled.

10. Your Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you;
Request correction or updating of inaccurate information;
Request deletion of information where legally permissible;
Object to certain forms of processing;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Regulator of South Africa.

Requests relating to your personal information should be directed to us using the contact details provided below.

11. Children’s Information

Where treatment is provided to minors, personal information may be collected from parents or legal guardians and processed for the purpose of delivering healthcare services.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party websites. Users are encouraged to review the privacy policies of those websites independently.

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or operational needs.

The updated version will be published on our website with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights concerning your personal information, please contact us:

Timron Dental (Pty) Ltd t/a Centre 4 Dental Excellence

Email: info@centre4dentalexcellence.com

Telephone: +27 44 0500 999

Physical Address:
76 York Street
Harvil House
Suite 6 Ground Floor
Corner York & Victoria Street
George South
George
6529
South Africa

Last Updated: June 2026